The estimated additional pay is $2,234 per year. We recognize the importance of a work life balance. The mission of our customer care teams exemplifies the need for humanunderstanding. I was responsible for keeping up to date with daily schedules and routines and managed all of . Interested in Workday positions? Alight Customer Care Representative jobs - Indeed View similar Customer Service / Guest Services jobs below. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. $50K-$69K Per Year (Glassdoor est.) Our people are our greatest assets at Alight Solutions because People Matter! Qualifications for a job description may include education, certification, and experience. Customer Service Representative Job Description | Indeed Customer Care Representative Job Description, Skills, and Salary Check out our current jobs that have a virtual/work from home option. * PEOPLE MATTER is one of our company s core values. Alight Solutions Jobs & Careers - 112 Open Positions | Glassdoor 2023 Snagajob.com, Inc. All rights reserved. We learn from one another, champion progress and challenge the status quo. Alight believes diversity should be visible, valued, and sustained throughout the organization. Our commitment to Diversity and Inclusion. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Customer Care Representative, Human Resources (The Woodlands, TX) job HDHP or PPO available., At Alight, we believe a companys success starts with its people. From company leaders to our newest colleagues, we all play a role in bringing our values to life. These teams are a critical component of Alights health care,retirement and HR-delivery services. Acknowledging and resolving customer complaints. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers How much does a Customer Service Representative make at Alight - Indeed At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This may include assisting the caller in navigating the system as well. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Alight Easy 1-Click Apply. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, It's why we're so driven to connect passion with purpose. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Si es as , entonces ReedGroup es para ti! Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We promote healthy lifestyles and flexible work arrangements for our employees. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. #beAlight A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Check out our open opportunities below. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Help make it more accurate by adding yours. * Call Center and Hospitality experience preferred. Customer Care Representative Human Resources. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Get hired today! Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. They inform them about products and services, answer their questions and resolve their issues. You will be notified during the hiring process which checks are required by the position. Accurately documenting all conversations and actions taken on each interaction. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Full Time Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Able to work independently and to adapt to a rapidly changing environment |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Find out if you meet the requirements! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Si es as, entonces ReedGroup es para ti! * Excellent communication & collaboration skills with strong ability to empathize with customers At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! * High School Diploma or equivalent is required, bachelor's degree a plus Browse by city or country to find one in your region. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business You will be notified during the hiring process which checks are required by the position. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Willa Davie's email & phone number - Customer Care Representative II at Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Please note that all salary figures . Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Alight Easy 1-Click Apply. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Lensa, Inc. - Lensa is a job search engine. Our story. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Careers at Alight | Alight job opportunities Insurance Health insurance Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Alight Solutions San Juan is looking for real people, who are passionate about customer care. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Knowing our products inside and out so that you can . Alight Solutions hiring Customer Care Representative -Absence Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Location: San Juan, Puerto Rico. We combine data-driven . Customer Care Representative, Human Resources - Virtual Job in Tampa Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. These teams are a critical component of Alights health care,retirement and HR-delivery services. At Alight, we believe a company's success starts with its people. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. * Create and update employee files in database, as authorized. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Get the latest news and information. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Because transformation takes a workforce. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. A Customer Service Representative also handles concerns, complaints, or other issues. New York Equal Pay for Equal Work Act Statement. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative, Human Resources - Texas Virtual (Work Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.