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Each time I called I have to wait a long time before anyone helps me. Save yourself the headache, and never deal online with Philips, or give them payment information for ANY reason. This malfunction was such that it turned itself on randomly, and annoyingly in the middle of the night. I’m so upset and dissatisfied with this brand that even a new one isn’t worth my attention. The good news is that the pros of Sonicares generally outweigh the cons. Ad Choices, The Philips Sonicare Toothbrush Lives Up to the Hype—And It’s on Sale Now. I suggest snagging your very own, like now. Think of all those would-be cavities and crowns; despite the high price point (of about $250) now, I'm sure I'll be saving major coin by avoiding urgent dentist trips in the future. So, I called the 800 number, and it stated that all customer service reps were working from home! Want to impress your dentist too? I used the same Oral B electronic Recharging brush for at least 13 years!! As time crept on that evening, my anticipation kept building and I couldn't wait until my normal wind-down routine started so that I could try it. So, I called back again, and after 10 minutes, it cut me off! As part of Amazon Prime Day, the Philips Sonicare Diamondclean Smart 9300 is on sale. First, the product descriptions do a very poor job of giving the differences between the 3 brushes, and no phone numbers to call, to talk to a person. And another thing. And since dental offices are catching up on patients after being closed for months, I’m even more thankful I can achieve professional-feeling results in the comfort of my own bathroom. Here’s how it all went down. I went ahead and tried to order the best brush. And since I’m homebound with my husband 24/7, he’s super thankful for that addition. Philips Sonicare toothbrushes will not harm your gums. Now if you’re really into technology or dental hygiene, you’ll love that this model of the Philips Sonicare pairs with an app that monitors your brushing. Another great feature, especially during the coronavirus pandemic, is that the app gives you unlimited access to a digital dentist. So I decided to pay the remaining balance of my toothbrush off but 2 day later I was billed the monthly subscription fee. It even updates you on the lifetime of your brush head(!). The Philips Sonicare 4100 HX6810/50 is a decent performer on the list that features all the essential features you'd expect of a premium quality electric toothbrush including such … I’d probably rank it at the bottom of my "favorite things to do" list if it weren't for the obvious health benefits. Sign up to receive our free weekly newsletter. Be sure it cannot do any harm. Then a recording just came on that they are closed. The best way to describe it is how I feel when leaving a professional dental cleaning. Unsubscribe at any time. It is a good feature to have. 3 months later, I was charged the brush head subscription price. It's not worth it. I tore open the box, found that it was (thankfully) fully charged, ignored the directions, and put it to the test. If money isn’t an issue for you, you can do no better than this brush. The Sonicare ProtectiveClean 4100 did exceptionally well, earning an 8 out of 10. Most of the world is back to work! Nope, the brush itself was the issue. I’ll go with that!! In fact, the glass holder is so cute I just leave it on my counter and store my toothbrush there when I’m not using it. Members can see our full toothbrush ratings and reviews here. If you cant stand behind your products, then why should customers buy it? But I have to admit, it's the accessories included with the toothbrush that really won my heart. Kids don't need all the different … $25 $25 $25 at Target Buy. Unsubscribe easily. I still have it and it’s still working. All other toothbrushes are weak, sorry not sorry. I've owned 2 Sonicare toothbrushes (about £200 worth of toothbrushes) within the past 5 years. Very disappointing. Now I'm livid, and try contacting the online chat so I can have a record of the conversation. © 2021 Condé Nast. P hilips Sonicare DiamondClean Smart Black HX9924/14 was tested by Olivia Walmsley. All Rights Reserved. Philips Sonicare amazon.com. The Philips One By Sonicare toothbrush might've changed the dental care game for me. He said they do not mail out to Hawaii! The Philips Sonicare ProtectiveClean 6100 has three different modes for different needs: clean, whiten and gum care. There are many desirable features. Choosing the right Sonicare toothbrush is important, but it’s also important to keep in mind that no toothbrush is perfect—even the Sonicare. All products featured on Glamour are independently selected by our editors. Today I manually brushed my teeth with my electric toothbrush! Bought 2 brand new Diamond clean toothbrushes. I'd buy it, if that were possible. I later purchased the latest model and after 12 months the toothbrush started to lose power and randomly turn itself on … They are thieves. Thank you, you have successfully subscribed to our newsletter! Be the first one to find this review helpful. the only downside is that is has half pulses than sonicare Judging by the overall price it should be really cheap to include the case so i dont see why philips … It’s truly a personalized clean. Basically, the card they're using on my account is about to expire, and maybe then I'll find peace from this gods awful company. I mentioned this to my friends here in my office and to my family about their policy not helping me because I lived in Hawaii. I will say that I was disappointed to learn that this toothbrush actually … It is so ironic because others who have had problems say that the Phillips company has mailed out to them products. Here are a couple that didn’t quite make the list but are worth considering. In the beginning, I gave the whitening mode a try and found that it was a bit aggressive on my gums, so I'll use that mode only for my front four teeth if they need a touch-up. I’m so over these toothbrushes. Still, I was curious and ended up taking it home and testing it out that night. I had my first Philips Sonicare purchased for me and was impressed. I was scheduled to test what felt like hundreds of beauty products, and one of them was the Philips Sonicare DiamondClean Smart 9300. About early this summer I noticed my brush although charged was low on power. The ProtectiveClean 4100 only has a single cleaning mode, giving it an extremely simple and easy to use … Did I mention my dentist saw improvement too? As a child, I dreaded going to the dentist, dental floss was Enemy No. It has stopped working. Get buying tips about Personal Care Products delivered to your inbox. It’s made me have a change of heart when it comes to brushing my teeth, and I'm convinced it'll save me so much money long-term. It then wouldn't turn on and then kept vibrating on and off randomly. We bought ours at Costco and provided the receipt as requested. Testing Sonicare Diamond Clean. Electric Toothbrushes, in general, have a bit of weight in the handle yet somehow Philips Sonicare has been able to eliminate this almost entirely. Strangely enough, I received a replacement brush in the mail anyhow. Read honest and unbiased product reviews … This is her verdict. I had my first Philips Sonicare purchased for me and was impressed. It makes a whopping 62,000 brush movements per minute, which resulted in my teeth feeling squeaky clean after a two-minute brush. The Philips Sonicare DiamondClean is the best of the best. Our content is intended to be used for general information purposes only. Price: $220 Shop ... Philips Sonicare DiamondClean Smart HX9903/01. If I could give Sonicare ZERO stars, I would. Especially if you have a child and you are trying to adjust them to using a Sonicare toothbrush. I changed the brush head assuming that maybe it was faulty. For more information about reviews on ConsumerAffairs.com please visit our For Kids Sonic Electric Toothbrush. To revisit this article, select My Account, then View saved stories. Pros and Cons of Sonicare Toothbrushes. If I subscribed to the actual toothbrush, I would need to return it, but it didn't say anything about returning the brush heads, so I was good to go. Price: … This was not a battery issue as suspected with the first one. You know when you run your tongue along the front of your teeth and it feels as smooth as a baby’s bum? Yes, it’s an investment, but I think it's 100% worth it. I tried the Philips Sonicare toothbrush, and to my surprise, it has become one of my most beloved possessions. All of them are elongated and slightly smaller than that of a standard manual brush. Philips One by Sonicare Toothbrush. It wasn’t packaged "properly“ but looked new nonetheless. Similar in design to the sleek DTC brushes — but made by a brand that dentists have … The experience we had whilst … For a high-end premium product like the 9300 DiamondClean brush, I was expecting something a little more luxurious from the packaging, though I do understand that the packaging itself means squat! Unsubscribe easily. For example today, 7/10, I have been waiting 25 min. Score it on discount from October 13 to 14, and check out our other favorite Amazon Prime Day 2020 deals. Let’s take a look: Sonicare … There are different models … The DiamondClean features a sleek, black … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All rights reserved. Do not purchase. Very disappointed for the expensive price. The toothbrush has built-in smart sensors that report whether you’re brushing too hard or too soft, missing spots, or have any problem areas in your mouth to focus on. Today’s biggest stories, from pop culture to politics—delivered straight to your inbox. In the morning I will be using my now almost 19 years old Oral B to get the job done. Philips Sonicare HX8911/02 HealthyWhite+ Rechargeable Electric Toothbrush, White Safely brighten your smile by removing up to 100 percentage more stains in only 1 week vs a manual toothbrush Gently remove up to 7x more plaque from hard to reach areas better than a manual toothbrush … Sonicare toothbrushes have even been … The CS rep for Sonicare said that they do not honor the warranty if not bought directly from Sonicare!! We’ll start sending you the news you need delivered straight to you. (It doesn't hurt that I don’t have to worry about tools resembling a pirate’s hook coming toward my mouth, either.). The first one I gave the benefit of the doubt that it was just a duff battery when it stopped working (wouldn't charge) after around 2 years. My go-to setting is the standard clean—unless my mouth is feeling especially yucky, then I’ll switch to the deep clean. Unfortunately, I’m Not happy with what I did. Philips Sonicare toothbrushes have a more or less traditional brush shape. Find helpful customer reviews and review ratings for Philips Sonicare ProtectiveClean 6100 Rechargeable Electric Toothbrush, Whitening, Brown Box Packaging, White at Amazon.com. TOTAL JUNK! During my first visit post-Sonicare, he asked, “Are you using a Philips Sonicare toothbrush?” He noticed the plaque on my teeth was minimal and my smile looked whiter—and yes, he really did call the toothbrush out by name after one quick look at my teeth. I offered to pay for shipping and handling. Got the run around when I put a claim in for a replacement. Philips Sonicare DiamondClean. Its location on this page may change next time you visit. There’s a sleek-looking travel case you can pop your toothbrush into when you’re on the go (which I’ll put to good use once I can travel again). Quick Take Oral-B Genius X 10000. ConsumerAffairs is not a government agency. I got two. It said in order for the cancelation to go through I would need to return the brush head. This was clearly a mistake so I called their customer service, which was a disaster. The second one then then stopped working after about the same time. I love them when they work but they cost way too much to have this many problems and such horrible customer service! Enjoy reading our tips and recommendations. I later purchased the latest model and after 12 months the toothbrush started to lose power and randomly turn itself on and buzz loudly. However, when you buy something through our retail links, we may earn an affiliate commission. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Phillips would not accept responsibility for missing items. Philips does NOT stand behind the product. 2018 we buy the new Diamond Clean set. After less than 6 months, one of them stopped working and will not shut off. The Philips Sonicare ProtectiveClean 4100 is one of the least expensive brushes in Sonicare’s line, but it still has a two-minute timer and rechargeable battery, and it makes less noise … The Sonicare ExpertClean is an excellent electric toothbrush. I love my Philips Sonicare and I don’t know what I’d do without it. Thanks Phillips. I emailed and called and they said I didn’t pay it off but my bank shows different. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Glamour may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. After receiving the brush head replacement (in an unsealed envelope in the mail, no less), I went online to cancel. Sonicare toothbrushes are known for their unmatched thoroughness of cleaning and there are mostly highly positive Philips Sonicare toothbrush reviews and high Sonicare ratings. 1, and I stubbornly refused to brush my teeth twice a day (because, IMHO, once was totally enough). Finally, after an hour of this, someone said they canceled it for good and I wouldn't be charged. How do I know I can trust these reviews about Phillips? This is her verdict. Could stop the noise until battery had run down and now doesn’t even turn on. The Philips Sonicare has five cleaning modes—clean, whiten, gum health, deep clean, and tongue care—and each mode has three levels of intensity that you can adjust while you brush. The power button was unresponsive and I had to wait for it to stop vibrating on its own. Not even one year later that one stops working too!! I recently reported my new Sonicare toothbrush that I received as a gift not working. Well about a year and months ago Costco had a sale on Philips Sonic Toothbrushes. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. I think you should review it.It has everything sonicare box has except it has a base like oral b for charging instead of glass. Once I pulled th… My dentist office recommend I invest in a water pick and a rechargeable toothbrush. I have used the … 1 was missing the water seal. A link has directed you to this review. See reviews below to learn more or submit your own review. Just after the 2 yr warranty period, mine stops working altogether. We value your privacy. I never thought I'd be scammed from someone that sells tooth brushes. Sonicare produces some excellent toothbrushes, so narrowing them down to our top five was no easy task. $25 at Philips Sonicare Buy. The more I used it the worst it became. A Philips Sonicare electric toothbrush behaves differently than a manual one. To revisit this article, visit My Profile, then View saved stories. I also hate that it always gets moldy under the brush head, no matter if I air dry it or dry it with a towel. The app also reminds you to floss and rinse—which I begrudgingly accept, because flossing is one of those practices you either love or hate (and I’m sure you can guess which category I fall into). At first glance, it looked super luxurious but way too high-maintenance for my taste. Yep, that’s how it felt. What? I truly wanted to buy a Sonicare $200 electric toothbrush. They can't help me there either and instead need to escalate the situation to a different department, which had no email or contact information, but "rest assured" would contact ME. A complete waste. Really? This company is not yet accredited. I've always taken very good care of them, allowing full charges and discharges. Instead of rotating like a traditional electric brush, it uses pulses and brushstrokes to clean in between the teeth and along the gum line all at the same time. FAQ. 21 Skin-Care Tools That Are Actually Worth Your Money, Dyson’s $500 Dryer Is Worth Every Single Penny, These Tiny Night Lights Lull Me to Sleep Like a Baby. While the power button has a lot of give, it is … 200+ in the trash. Let me explain: I’ve never been someone who enjoys oral hygiene. Both of them malfunctioned and stopped working well before what I would consider an acceptable time. I'd previously used an Oral-B Pro 2000, and had been fairly … DON’T WASTE YOUR MONEY OR TIME. Be careful when purchasing this product. Several FlexCare toothbrushes were purchased as gifts. They are still trying to charge me the subscription fee next month even after showing proof that my balance was paid through my bank. Copyright © 2021 Consumers Unified LLC. I love my Philips Sonicare and I don’t know what I’d do without it. The brush head replacement reminder system and the in-case charging are just 2 of many … Use of this site constitutes acceptance of our User Agreement (updated as of 1/1/21) and Privacy Policy and Cookie Statement (updated as of 1/1/21) and Your California Privacy Rights. You get four brush heads, including one specifically for your tongue, which I appreciate because bad breath isn’t cute. I was "transferred" to different departments, only to end up talking to the same person. We value your privacy. The Sonicare DiamondClean Smart Electric Toothbrush packs a powerful teeth-cleaning … I’m going to have use it again. Did you know that they do ship replacements to Hawaii? I read the cancelation policies and determined this wouldn't be a problem. Find a company that warrants its products. What??? The Philips Sonicare DiamondClean Smart is like the Superman of all toothbrushes. I was so happy that I got one of these toothbrushes. Ok, I thought, I'll just cancel the subscription after I receive the brush head. And instead of having to change the batteries every few weeks, the Philips Sonicare has a charging glass that you can set on the bathroom counter, plug in, and recharge throughout the day or night. It’s made me have a change of heart when it comes to brushing my teeth, and I'm convinced it'll save me so much money … Can I just say, wow. In short, I won't be buying anything Philips ever again, and I would suggest that you don't either. I got a Sonicare toothbrush for Christmas, and it came with a coupon for a replacement brush head for $0.01 – with the catch that you had to sign up for the subscription. I placed the toothbrush head onto the hand set and it would not stay on and it makes a loud sound. Well guess what? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Sadly, the system would not take my credit card, which works perfectly. It was however, just recycled, rough, dried paper pulp with a big triangle on it (aka recycling symbol). The Sonicare is great, it does an awesome job, but the battery life is terrible. I found this Philips Sonicare - Essence+ Sonic Electric Toothbrush at Best Buy because I buy most of my electronics from Best Buy and read the reviews … It could well be that Philips was looking to present itself as an environmentally-conscious leader. Here's my review on why this toothbrush made me reevaluate my dental hygiene routine … This is not a company people should be dealing with.